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Software Support
As a partner in your health care delivery Cardiopulmonary Corp. strives to maintain the highest standards possible when it comes to the Bernoulli® Monitoring System. Part of our quality approach to ensure that your Bernoulli® Monitoring System is operating properly includes routine quality system checks and preventative maintenance. Our goal is to identify and rectify potential performance issues before they become a problem and jeopardize the safety of the patients that Bernoulli® helps you monitor. These proactive quality system checks also include ensuring that your Bernoulli® Monitoring System is up to date with the latest Microsoft patches.
Our software support services include:
- Telephone assistance
- Remote access and troubleshooting
- Periodic System Review
- Bernoulli Software Service Packs
- Bernoulli Software Upgrades
- Third Party Software Service Packs
- Coordination of Hardware Warranty or Out-of-Warranty Repair
- Software Restoration
- Software Update Planning
Additionally, we can be contracted for:
For a full detailed service plan review, please contact our Support team.
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Ongoing Service & Support
On a periodic basis, Cardiopulmonary will publish a listing of the approved patches for the operating system or other third-party providers. For clients covered by a Software Support Agreement, the service team handles the download and installation of these patches. For clients without a service contract, we encourage them to review this list frequently for patches that should be applied to their systems.
Please contact Customer Support for information on approved software patches and updates.
For a list of exceptions, click here.
After a careful review of antivirus software options, Cardiopulmonary Corp. has chosen Trend Micro SMB as its preferred antivirus solution. Please check our website often for the latest list of tested updates from Trend Micro. These posted updates have been tested and approved for use with the Bernoulli System. If you would like assistance with your Bernoulli antivirus protection strategy please contact our Technical Support Department at 1-800-811-5587.
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